Warranty Policy
At Whitby Furniture Outlet, we stand behind the quality of the products we offer.
Most items are covered under the manufacturer’s factory warranty.
Warranty coverage applies only to manufacturing defects during normal household use.
What Warranty Does Not Cover
Warranty does not cover:
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Normal wear and tear
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Accidental damage
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Misuse or abuse
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Improper maintenance
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Commercial use
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Modifications to the product
Whitby Furniture Outlet reserves the right to inspect the item or request photos before determining warranty eligibility.
Warranty Resolution
If a warranty issue is confirmed, we may choose one of the following solutions:
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Replacement parts
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Repair services
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Product replacement
The appropriate solution will be determined by Whitby Furniture Outlet based on the issue.
Warranty Duration
Warranty coverage varies depending on the manufacturer.
Examples include:
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Kwality Furniture — 1 Year
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Ashley Furniture — 1 Year
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Benchcraft — 1 Year
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VFI — 1 Year
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WHI — 90 Days
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Inspire — 90 Days
Sofa By Fancy:
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Fabric & Foam — 1 Year
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Springs — 3 Years
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Frame — 10 Years
Clearance items do not include warranty coverage and are sold as-is.
For detailed warranty coverage on specific products, please contact our customer service team.
