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Warranty Policy

At Whitby Furniture Outlet, we stand behind the quality of the products we offer.

Most items are covered under the manufacturer’s factory warranty.

Warranty coverage applies only to manufacturing defects during normal household use.


What Warranty Does Not Cover

Warranty does not cover:

  • Normal wear and tear

  • Accidental damage

  • Misuse or abuse

  • Improper maintenance

  • Commercial use

  • Modifications to the product

Whitby Furniture Outlet reserves the right to inspect the item or request photos before determining warranty eligibility.


Warranty Resolution

If a warranty issue is confirmed, we may choose one of the following solutions:

  • Replacement parts

  • Repair services

  • Product replacement

The appropriate solution will be determined by Whitby Furniture Outlet based on the issue.


Warranty Duration

Warranty coverage varies depending on the manufacturer.

Examples include:

  • Kwality Furniture — 1 Year

  • Ashley Furniture — 1 Year

  • Benchcraft — 1 Year

  • VFI — 1 Year

  • WHI — 90 Days

  • Inspire — 90 Days

Sofa By Fancy:

  • Fabric & Foam — 1 Year

  • Springs — 3 Years

  • Frame — 10 Years

Clearance items do not include warranty coverage and are sold as-is.

For detailed warranty coverage on specific products, please contact our customer service team.