Pickup Policy

Whitby Furniture Outlet offers in-store pickup for customers who prefer to collect their furniture directly.

Pickup Process

Once your order is ready for pickup, our team will notify you by email or phone.

Customers may visit our showroom to complete pickup arrangements.

Transportation Responsibility

Customers are responsible for:

• Arranging appropriate transportation

• Ensuring the vehicle can accommodate the item

• Safely loading and transporting the furniture

Any damage that occurs during customer transportation is not eligible for return or exchange.

Delivery Option

Customers may also choose to have their order delivered.

Delivery fees are calculated based on distance and order size.

For orders that meet the minimum purchase value, delivery may be complimentary within eligible local areas.